Terms of Service

1. Agreement to these terms

ChairCue is operated by Ragan Holdings LLC (“ChairCue”, “we”, “us”). These terms govern your use of ChairCue as a barber, stylist, or other independent professional (“you”, “barber”). By creating an account you agree to them. If you don't agree, don't use the service.

You must be at least 18 years old and legally able to enter into this agreement and to operate the business you're registering.

2. What ChairCue is — and what it isn't

ChairCue is a private, branded scheduling system for independent professionals: online booking, walk-in logging, reminders, standing appointments, and customer management, built around your own booking link.

ChairCue is not a marketplace. Your customers are yours. They are not leads shown to, shared with, or marketed to on behalf of other professionals on the platform.

ChairCue is not a party to your relationship with your customers. We provide software. You alone are responsible for the services you perform, the prices you set, your cancellation and deposit policies, your licensing and insurance, your tax obligations, and every other aspect of your business. We do not employ you, supervise your work, or guarantee that any appointment will be kept by either side.

3. Your account

You must provide accurate information, keep your password secure, and are responsible for all activity under your account. Tell us promptly at help@chaircue.com if you believe your account has been compromised.

4. Subscription, billing, and trial

New accounts get a 14-day free trial, no card required. After the trial, continued use requires an active $20/month subscription, billed through our payment processor, Stripe. Subscriptions renew automatically each month until cancelled.

You can cancel at any time through your billing portal. Cancellation takes effect at the end of the current billing period, and we don't provide partial-period refunds except where required by law. If a payment fails, we may disable your public booking page until billing is resolved; your data remains accessible to you.

Promotional pricing (such as a launch discount) applies only under its stated terms, is limited to one per account for its stated duration, and doesn't change the standard price going forward. We may change subscription pricing with at least 30 days' notice to active accounts.

5. Customer payments and deposits

If you enable customer deposits, payments are processed through Stripe Connect as direct charges on your own connected Stripe account. This has consequences you should understand:

• You are the merchant of record. The transaction is between you and your customer. ChairCue does not hold, receive, or disburse your customers' funds.
• You bear Stripe's processing fees and all chargeback and dispute liability. ChairCue charges no platform fee on customer payments and has no ability to contest a dispute on your behalf.
• Your deposit and refund policy is yours. ChairCue provides the settings — refund cutoff windows, no-show forfeiture, deposit amounts — and applies them as you configure them. Whether that policy is lawful and fair where you operate is your responsibility.
• Your use of Stripe is additionally governed by Stripe's own agreements, which you accept during onboarding.

6. Text messaging

ChairCue sends transactional SMS on your behalf to customers who have opted in — booking confirmations, reminders, cancellation and reschedule notices, deposit receipts, and, if you enable it, replies to customers who text in to book. All messages are sent from a shared ChairCue platform number.

You agree not to use ChairCue's messaging features for marketing, promotional, or any non-transactional content, and not to add phone numbers that haven't consented through the booking form. Consent is per-customer and cannot be assumed, purchased, or imported. See our SMS Terms.

Because the sending number is shared across the platform, misuse by one account can cause carrier filtering that harms every other account. We may suspend messaging for an account immediately, without notice, if we reasonably believe it is putting the shared number at risk.

7. Acceptable use

• No unlawful, fraudulent, deceptive, harassing, or abusive use of the service.
• No messaging beyond legitimate appointment-related communication to customers who have consented to receive it.
• No attempting to access another account's data, probe or disrupt the service, scrape data, or circumvent rate limits or security controls.
• No reselling, sublicensing, or white-labeling ChairCue as your own product.
• No reverse engineering, or use of the service to build a competing product.

8. Your data and your customers' data

You retain ownership of your business data and your customer records. We claim no ownership of them and don't sell them. We process them to operate the service for you, as described in our Privacy Policy.

You are responsible for collecting your customers' information lawfully and for honoring their privacy rights. You can export or request deletion of your data at any time by contacting help@chaircue.com.

We may use aggregated, de-identified statistics that cannot reasonably identify you or any customer to operate and improve the service.

9. Service availability and changes

We aim to keep ChairCue available continuously, but we don't guarantee uninterrupted or error-free operation. We perform maintenance, deploy updates, and may add, change, or remove features. We'll give notice of materially adverse changes to active accounts where practical.

ChairCue is not a system of record for anything safety-, health-, or legally-critical. Keep your own records where your obligations require it.

10. Termination

You can stop using ChairCue and cancel your subscription at any time. We may suspend or terminate accounts for violating these terms, for non-payment, or for unlawful use. Where the circumstances allow it, we'll give notice and an opportunity to fix the problem first.

After termination you may request an export of your data for 30 days, after which we may delete it in the ordinary course. Sections that by their nature should survive termination — including sections 8, 11, 12, 13, and 14 — do survive it.

11. Disclaimers

ChairCue is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, secure, or error-free, that messages or emails will be delivered by any carrier or provider, or that appointment data will be free of error.

12. Limitation of liability

To the fullest extent permitted by law, ChairCue and Ragan Holdings LLC are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost bookings, lost data, or business interruption, arising out of or relating to your use of the service — even if we've been advised such damages are possible.

Our total aggregate liability for all claims relating to the service is limited to the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions don't allow certain limitations, so parts of these two sections may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless Ragan Holdings LLC and its officers, members, and agents from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of: your use of the service; services you provide to your customers; your deposit, cancellation, or no-show policies; your collection or use of customer information; text messages sent on your behalf to recipients who did not validly consent; or your violation of these terms or of any law.

14. Dispute resolution — arbitration and class-action waiver

Please read this section carefully. It affects how disputes between you and us are resolved, and it limits your rights.

Informal resolution first. Before starting arbitration, you agree to contact us at help@chaircue.com and give us 45 days to resolve the dispute informally.

Binding arbitration. If we can't resolve it informally, you and we agree that any dispute arising out of or relating to these terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will be governed by the Federal Arbitration Act. Judgment on the award may be entered in any court with jurisdiction.

Class-action waiver. You and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. An arbitrator may not consolidate claims or preside over any form of representative proceeding.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property.

30-day opt-out. You may opt out of this arbitration and class-action-waiver section by emailing help@chaircue.com within 30 days of first accepting these terms, stating your account email and that you are opting out of arbitration. Opting out does not affect any other part of these terms.

If the class-action waiver is found unenforceable as to a particular claim, that claim proceeds in court and the rest of this section still applies to all other claims.

15. Governing law and venue

These terms are governed by the laws of the State of Alabama, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration under section 14, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Limestone County, Alabama.

16. Intellectual property

ChairCue, its software, design, and branding are owned by Ragan Holdings LLC. You receive a limited, non-exclusive, non-transferable, revocable license to use the service for your own business while your account is in good standing. Your own business name, logo, and content remain yours; you grant us only the limited license needed to display them on your booking page and in messages sent on your behalf.

If you send us feedback or suggestions, we may use them without obligation or compensation to you.

17. Changes to these terms

We may update these terms as the product changes. We'll communicate material changes to active accounts, and the effective date above will change. Continued use after a change takes effect means you accept the updated terms.

18. General

These terms are the entire agreement between you and us about the service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision isn't a waiver of it. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. You consent to receive notices from us electronically, at the email address on your account.

19. Contact

Questions about these terms: help@chaircue.com, or see our Contact page.