SMS Terms

Program

ChairCue Appointment Notifications, operated by Ragan Holdings LLC. This is a transactional appointment-messaging program for customers of independent barbers and stylists who use ChairCue to manage their bookings.

All messages are sent from a single shared ChairCue phone number, on behalf of the specific professional you booked with. The message will name that professional so you know who it's about.

Consent

When you book through a ChairCue booking page, you can opt in to appointment text messages by checking the consent box on the booking form. The box is never pre-checked, and consent is never required in order to book — you'll receive the same information by email either way.

A barber typing your phone number into their own records does not opt you in. Only you can do that, by checking the box yourself or by texting the program.

What we send

• A confirmation when your appointment is booked.
• A reminder roughly 24 hours before your appointment.
• A notice if your appointment is cancelled or rescheduled.
• A receipt if you pay a deposit, and a notice if that deposit is refunded or kept under the barber's cancellation policy.
• If your barber has enabled it, replies to messages you send to book an appointment — the open times you asked for, and a confirmation once you pick one.

We do not send marketing, promotional, or advertising messages of any kind.

Message frequency

Typically 2–4 messages per appointment. It can be more if you reschedule, cancel, pay or receive a refund on a deposit, or exchange messages to book by text. Message frequency varies with your own activity.

Message and data rates

Message and data rates may apply, depending on your mobile carrier and plan.

Opt out

Reply STOP to any message to stop receiving texts. We also accept STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.

Opting out takes effect immediately and applies platform-wide to your phone number — you won't receive texts from any barber using ChairCue, not just the one whose message you replied to. We'll send one final message confirming you've been unsubscribed. You'll still receive appointment emails.

To start again, reply START (we also accept UNSTOP and SUBSCRIBE).

Help

Reply HELP or INFO to any message for support contact information. You can also reach us any time at help@chaircue.com, or see our Contact page.

Supported carriers and delivery

Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and can be affected by your carrier, your device, coverage, or carrier filtering. Don't rely on a text as your only record of an appointment — you'll always receive an email as well, and you can manage your appointment from the link in it.

Age

You must be at least 18 years old, or have permission from a parent or guardian, to opt in to this messaging program.

Privacy

Your phone number is used to send the messages described above and is never sold or shared for advertising. We keep a record of when you opted in and when you opted out, because messaging regulations require us to be able to demonstrate consent. See our Privacy Policy.

Changes

We may update these SMS Terms as the service changes. The effective date above will change when we do.